FAQ'S

1. Why choose The Flaire jewelry?
The Flaire isn’t just about jewelry—it’s about crafting moments and elevating style. Every piece is designed with a blend of timeless elegance and modern sophistication, made to make you feel extraordinary. From handpicked materials to meticulous craftsmanship, each item reflects our commitment to luxury and quality.

2. Is the jewelry at The Flaire durable?
Yes, our jewelry is made with quality in mind. We use high-grade materials like 18K gold plating on stainless steel and Sterling Silver, making our pieces tarnish-resistant, waterproof, and crafted to withstand everyday wear. We’re confident in our craftsmanship, and so are our customers.

3. What’s your satisfaction guarantee?
We want you to love your jewelry. That’s why every piece comes with a 100% Satisfaction Guarantee and a 1-year warranty. If something isn’t perfect, we’re here to make it right. Your trust matters, and we’re committed to exceeding your expectations.

4. How does shipping work?
We understand anticipation is part of the luxury experience, so we prioritize quick, reliable shipping. All orders placed before 12 PM are shipped the same day. You’ll receive tracking details to keep an eye on your order as it makes its way to you.

5. Do you offer international shipping?
Yes, we proudly ship worldwide. Wherever you are, The Flaire can bring a touch of elegance to your doorstep. Shipping times vary based on location, but rest assured we’ll deliver your pieces securely and promptly.

6. How should I care for my The Flaire jewelry?
Our jewelry is crafted to be low-maintenance. Thanks to its tarnish-resistant, waterproof design, you can enjoy it without worry. For long-lasting shine, store it in a cool, dry place and avoid harsh chemicals to keep your pieces looking their best.

7. Can I gift The Flaire jewelry?
Absolutely! Our pieces make unforgettable gifts. Add gift wrapping and a personal message at checkout to make your order even more special. Each piece arrives beautifully packaged, ready to make an impression.

8. What payment options do you offer?
We accept all major credit cards, PayPal, and Afterpay, allowing you to spread the cost over time. Luxury should be accessible, and we’re here to make that happen.

9. What if I have an issue with my order?
Your satisfaction is our priority. If there’s any issue with your order—whether it’s the wrong item, a defect, or a concern—simply contact our support team at support@the-flaire.com. We’ll work quickly to resolve it and ensure you’re delighted with your experience.

10. Can I return or exchange my purchase?
Yes, we offer a 30-day return and exchange policy. If for any reason your jewelry isn’t perfect for you, reach out to us for a smooth return process. Our goal is to make sure every piece you own from The Flaire feels like a perfect fit.

11. Do I need to pay customs or taxes on international orders?
Our prices are listed in AUD and may be subject to customs or duties based on your country’s policies. Any applicable fees are the responsibility of the customer, as determined by local customs regulations.

12. How do I reach The Flaire’s customer support?
For any questions, concerns, or simply to connect, our customer support team is here for you. Reach out at support@the-flaire.com or through our Contact Form. We’re here to make sure your experience with The Flaire is nothing short of exceptional.