Refund policy

The Flaire Return Policy

At The Flaire, we’re all about making sure you absolutely adore what you’ve purchased. If something doesn’t feel quite right, don’t worry—we’re here to make things easy for you.

Our 30-Day Return Promise (Faulty Items Only)

We stand by the quality of our products, which is why you have 30 days from when your order arrives to let us know if something’s not quite right. If your item has a fault or manufacturing defect, just reach out to us at support@the-flaire.com within 30 days, and we’ll get it sorted. If it’s approved, we’ll provide a prepaid return label and all the details you’ll need to send it back without any hassle.

Changed Your Mind or Ordered the Wrong Size? No Problem!

We get it—sometimes things just don’t fit quite right or you have a change of heart. In those cases, we’re happy to offer you a Store Credit, provided the item meets our Return Conditions:

  • Store Credit: Valid for 1 whole year, so you have plenty of time to pick something you love!
  • Shipping: You’ll just need to cover the return shipping costs for change of mind or size adjustments.

Just email us at support@the-flaire.com within 30 days of delivery, and we’ll guide you through the steps.

Our Return Conditions

To make sure your item is eligible for a return, it needs to be:

  • Unworn, unused, and in original condition—with all tags attached and in the original packaging.
  • Free of any marks, scents, or other signs of wear (like perfume, makeup, or pet hair).

We ask that you package items securely for their journey back to us—anything that doesn’t meet these conditions may not be accepted.

What’s Not Covered as a Manufacturing Defect:

  • Accidents like bending, dropping, or tugging on your jewelry.
  • Exposure to chemicals, such as perfumes, chlorine, or lotions.

Following our care instructions is key to keeping your jewelry looking fabulous. You’ll find these instructions with your order and on our website. Neglecting care may void your warranty.

Easy Exchanges

Need a different size or just want to swap for something else? We make it easy! Send your original item back to us (after getting in touch), and once it’s approved, you can place a new order for what you prefer. This way, you won’t have to wait.

  • If your requested item is out of stock, no worries—we’ll issue a store credit for you to use later.
  • Please note: Discount codes can’t be applied to exchanges.

Store Credit Made Simple

Your Store Credit will be ready once we’ve received and checked your return. It usually takes about 2 weeks, and we’ll email you a digital Gift Card, valid for a whole year.

  • Remember, previously used discount codes won’t be included in the Store Credit value.

Oops, Something’s Wrong? Let’s Fix It!

If there’s been a mistake—like a damaged or incorrect item—we’re here to make it right! Just contact us within 48 hours at support@the-flaire.com, and we’ll handle everything from there.

Items That Can’t Be Returned

We do our best to accept most items, but there are a few exceptions:

  • Personalized or custom pieces.
  • Personal care items (for hygiene reasons).
  • Gift cards.
  • Incorrect Address / Failed Delivery: If a customer provides an incorrect, incomplete, or undeliverable shipping address at checkout, The Flaire is not responsible for any resulting failed delivery, delay, loss, disposal, or return of the parcel by the shipping carrier. It is the customer’s responsibility to ensure all shipping details are accurate before placing an order. If a parcel cannot be delivered due to an address issue and is discarded, destroyed, or not returned to us by the carrier, no refund will be issued. Where possible, and strictly at our discretion, store credit may be offered.

Quick Tip for Exchanges

For the quickest exchange, return your item first and place a new order for your desired piece. This way, you get what you want without any delays!

For Our EU Friends

If you’re in the European Union, you have a 14-day cooling-off period to return your order—no questions asked. Just make sure it’s in its original condition with all tags and packaging.

How to Get Started with a Return:

Simply email us at support@the-flaire.com to kick off the process. If it’s due to a manufacturing defect, we’ll send you a prepaid return label. For other reasons, the return shipping is on you, but we’re happy to help you through the steps!

We’re always here to assist and make sure you have a smooth return experience—so don’t hesitate to reach out if you have any questions!