Return Policy

Returns & Refunds · The Flaire

Run your return through the console

Tap your situation and watch the gem respond. Your exact path lights up on the right — window, shipping, outcome.

◇ Flaire returns core · live

Awaiting input — select a situation

—

Your return path appears here

Pick a situation below — faulty, changed mind, wrong size, damaged, or EU.
The console maps your window, who covers shipping, and how you're made whole.
Map all six to complete the returns brief.

◇ STANDBY

▸ Select situation

PATHS MAPPED

◆ RETURNS BRIEF COMPLETE — you're fully covered. ◆

Unworn & unused, in original condition with all tags attached and original packaging.
Free of marks or scents — no perfume, makeup, lotion or pet hair.
Securely packaged for the journey back; anything short of this may not be accepted.
Faulty items ship back free on a prepaid label. Change-of-mind & size returns: shipping is on you.

Personalised or custom pieces made just for you.
Personal-care items, for hygiene reasons, and gift cards.
Not a defect: bending, dropping or tugging, and damage from perfume, chlorine or lotions.
Wrong address at checkout: if a parcel can't be delivered and isn't returned to us, store credit only, at our discretion.

One email starts everything. We reply with your label or next steps.